Answer frequent enquiries
Opening hours, location, services, indicative prices, paperwork needed or the status of an order, with answers you define and can change at any time.
Enquiries · Bookings · Reminders
Automating WhatsApp and appointment management
Answer enquiries, offer free slots and confirm appointments automatically when you can't pick up the phone, with a person always one step away.
In a lot of businesses opportunities are lost purely to timing: the customer writes or calls while you're serving someone else, and by the time you call back they've booked somewhere else.
With a well-defined flow over WhatsApp and your diary, routine enquiries answer themselves, appointments get booked without anyone stepping in, and the exceptions reach a person with the full context attached.
Enquiries · Bookings · Reminders
What the system can do
Book appointments
It checks the free slots in your diary, proposes times, confirms the booking and creates it in the calendar with no manual steps.
Reminders and confirmations
A message before the visit with the option to confirm, reschedule or cancel, which cuts down on appointments nobody turns up to.
Handover to a person
When an enquiry is sensitive or ambiguous, or the customer asks for it, the conversation passes to your team along with a summary of what's been said.
Outside opening hours
At night or over the weekend the system takes the request, offers available slots and leaves the conversation ready for the first working moment.
Records and follow-up
Every conversation is logged with the key details, so you can follow up commercially and see which questions keep coming back.
Who it makes sense for
Clinics, workshops, home-service businesses, advisory firms, beauty salons, installers and any business with a diary and a steady stream of incoming enquiries. It runs on the WhatsApp Business channel and the diary you already use.
- Barcelona and its metropolitan area
- Vallès Oriental and Vallès Occidental
- Catalonia
- Spain (remote)
Indicative prices
- Process automation
- from €600
- Custom business applications
- from €1,500
- AI solutions
- from €900
- Maintenance and evolution
- from €79/month
The cost depends on the number of flows, the diary integration and whether it needs connecting to your CRM or invoicing. Messaging-channel costs are billed by the provider.
Frequently asked questions about WhatsApp and appointments
Does the customer know they're talking to an automated system?
Yes. It's stated clearly at the start of the conversation, and the option to speak to a person is always offered.
Can it connect to my calendar?
It connects to the usual calendars such as Google Calendar or Outlook, and to appointment software that offers an API.
What happens with enquiries the system doesn't understand?
They're passed to a person together with a summary of the conversation, so the customer doesn't have to explain everything again.
Do we need a new WhatsApp number?
It can run on a number dedicated to the business channel. We assess that based on how you use the business phone today.
Does it comply with data protection rules?
It's set up with prior notice to the customer, defined purposes and limited retention, and we sign a data-processing agreement when we handle personal data on your behalf.
Other solutions and resources
Process automation for SMEs
We take the repetitive manual work out of the way: data copied by hand, documents produced one at a time, and reminders someone has to keep in their head.
Invoice and report automation
Capture incoming invoices, validate them against orders, post them to your accounts and generate periodic reports without spending hours on it every month.
Systems integration for SMEs
We connect the systems you already use - ERP, CRM, online store, invoicing, spreadsheets, email - so data doesn't have to be copied by hand from one to another.
Tell us how you handle enquiries today
We'll propose the specific flow, the handover points and what it costs to get it running.